Novis offers a range of specialised service offerings  in support of our pressure care, patient handling and specialist bedding solutions.

  • in-house product repairs and service by factory trained technicians
  • technical training for in-house maintenance staff
  • on-site service options (limited locations)
  •  industry leading warranty programs

To request a Service, please complete this form.

For more information about any of our services, or to book your next service, please call 1300 738 885 or email

Quick Links & Downloads

Novis Warranty Statement

Novis Return Authorisation Form

Novis Extended Warranty

You can choose to extend your warranty period on a range of products from Novis for a one or two year period.  Extended warranty must be purchased at the time of product purchase.

View Extended Warranty details and pricing information.


We are here to help. If the products you purchased need to be returned to us, it must be done before 7 days of the invoice date.

Any return request after this date may not be accepted. Please contact us before sending the items back. There maybe alternative products that may better suit your needs.

Restocking fee of 20% of the total invoiced amount applies. Customer to pay for their own return cost.

Products must be returned in unopened and saleable condition.